What happens on the night?
Our experiences explore one of the forgotten pleasures in a time with constant access to information: secrets. What we can promise is 3 hours of remarkable surprises and pure disbelief. Secret storylines. Iconic locations. Memorable characters. Cinematic dreamscapes.
Where is the event located?
This is an indoor experience
which will take place in a secret indoor location in Wembley
, London (UK).
Details on the meeting point will be published on the event website in the months before your attendance. The nearest station is located in Zone 4 and has step-free access from the platform to the street. Allow for average travel times of:
- Kings Cross/St. Pancras - Meeting Point: 30 minutes
- Liverpool Street - Meeting Point: 35 minutes
- Waterloo - Meeting Point: 35 minutes
- Paddington - Meeting Point: 30 minutes
- Stratford - Meeting Point: 50 minutes
What is Secret Cinema?
We bring your most loved stories to life through immersive experiences of unparalleled proportions. Expect an unforgettable evening as you get lost in the world of your favourite series.
Will there be interaction with the performers?
Yes, you will be able to interact with the performers.
How will we watch the series?
This indoor Secret World will include augmented performances throughout the night with actors, projection, special effects and original sequences from the series.
Do you need to know/watch the series before you attend?
Some choose to study the series religiously to notice the finer details during the night. Others argue that this is the ultimate way to experience the series for the first time. We’ll leave it up to you.
Do I have to dress up?
We actively encourage all guests to follow the dress-code. An event website will be made available closer to the event which will include your character and costume suggestions, alongside an array of clothing and accessories available to buy, helping you create your individual Bridgerton look.
Will there be merchandise for sale?
Yes, there will be an opportunity to buy exclusive merchandise at the experience as well as before you arrive (online).
What’s on the show website?
The ticket buyer will receive an email with details on how to register on the show website and this message should be forwarded to all guests in the party. The website will reveal details on the meeting point, your bespoke character, dress code and all Frequently Asked Questions.
How old do I need to be?
All guests must be at least 18 years old. We operate a Think 25 Policy at the experience and guests will be required to show a valid photo ID in the form of Passports, National Identity Cards or valid Driving Licences in order to gain access to the experience. If you cannot provide valid photo ID upon request, you may not be able to access the experience.
What are the timings?
Start and finish times are subject to your preferred attendance date. All start and finish times are also listed in the checkout. If you are attending the afterparty on the evening shows the finish time will be approximately 1 hour after the finish time listed below, subject to change:
- Tue: 18:30 - 21:30
- Wed: 18:30 - 21:30
- Thu: 18:30 - 21:30
- Fri: 18:30 - 21:30
- Sat Matinee: 14:00 - 17:00
- Sat Evening: 19:00 - 22:00
- Sun: 17:00 - 20:00
What is the latest I can arrive?
The latest arrival times for all guests are:
- Tue-Fri: 19:00
- Sat Matinee: 14:30
- Sat Evening: 19:30
- Sun: 17:30
If guests arrive later than the stated times they will miss key performances and may no longer be admitted.
Will there be seating?
The Event is a standing experience, seating will be limited.
Is there a cloakroom?
Lockers will be available for Standard ticket holders and a cloakroom will be available for VIP ticket holders. We recommend that you travel light.
Can I buy food and beverage onsite?
A range of food and drink will be available to purchase until 30 minutes before the event ends. Vegan, dairy-free, and gluten-free options are provided.
How can I pay onsite?
We accept card payments only, contactless as well as chip and pin. This includes Visa, Mastercard, Visa Electron, V Pay, Maestro, American Express, JCB, Diners Club, UnionPay, Discover, Apple Pay and Google Pay. Remember that it is a phone-free Secret World and payments cannot be made with your mobile device.
Is the site accessible?
We are able to accommodate wheelchair and mobility scooter users at the experience and there will be additional access to an upper level via a lift. The experience is suitable for pregnant women and a hearing loop will be available.
There is an 8 minute walk
from the Meeting Point to the Event entrance and you can expect to be on your feet for 3 hours
whilst you explore the Secret World.
To allow us to respond to your individual access requirement, please contact us
before booking and a member of the Customer Service team will be in touch. If you require accessible parking please note that this is limited and on a first come first served basis. Please contact us
in order to book a space at least 48 hours in advance of the event.
Blue Badge holders, Freedom Pass holders and PIP/DLA recipients are entitled to a free carer ticket. Please contact us
to book your ticket.
What to expect?
The Event will include:
- Loud music and noises as part of the experience
- Flashing lights as part of the experience (strobe lighting)
- A selection of content without subtitles or captions
- Accessible toilet facilities at the event
- Vegan, dairy-free and gluten-free food options
- Hearing loop available
What happens if I need assistance during the show?
Please alert our staff who will be able to assist you.
What ticket types are there?
Standard and VIP tickets may follow different narratives and may not always overlap. VIP tickets will have an enhanced experience with access to exclusive areas and characters.
How can I get tickets?
Tickets can be purchased on the Fever app which is available on Google Play and the Apple Store. Tickets can also be purchased on the Fever website or on the Tickets section on this website.
Can I purchase tickets at the door?
Tickets will need to be purchased prior to the event and all tickets will be sold online.
How much are the tickets?
Ticket prices vary by day of the week to make the show more accessible. A full breakdown of your transaction can be seen in the checkout window, once you have selected tickets.
Is there a limit on tickets?
Tickets are limited to 10 per order.
Can I make a Group Booking?
If you would like to book for a group of 10+ guests, please email firstname.lastname@example.org
to get in touch with your preferred attendance date and the size of your group. Groups with 15+ guests will be eligible for a 10% discount on their booking.
How will I receive my ticket?
You will receive an email confirmation with the ticket QR code from email@example.com
shortly after booking your tickets. If you cannot find the message in your inbox, please check your spam folder or contact us here
for assistance (do not make a second booking). Once your order has been processed it can neither be rescheduled nor cancelled. Please review your booking carefully before checking out. Please note:
- In order to buy a ticket you must sign up to Fever via Facebook, Gmail or another email account.
- There is no need to transfer the tickets to other members in your group. You can forward them the PDF ticket you received via email.
Can I transfer my ticket to someone else?
Tickets are issued in the buyer’s name and may be used by guests who are not the named ticket buyer. It is the ticket buyers responsibility to forward all event communications to the rest of their party.
The ticket buyer will be able to transfer ticket(s) to other guests by following the instructions in their confirmation email or the Fever app up to 1 week before their attendance. Tickets are available in the confirmation email and in the Fever app under “Tickets”.
I can’t make it anymore, how do I get a refund?
All tickets are non-refundable. Once purchased, tickets are non-refundable except, subject to the terms and conditions
, on cancellation of the Event by the Event Provider. In extenuating circumstances we may be able to assist in rescheduling your ticket to another date and session that has not already sold out but this is not guaranteed.
If the event is cancelled because of Covid, will I get a refund
If Government restrictions or recommendations result in the cancellation or delay of the event, we will endeavour to reschedule your ticket. If we cannot reschedule your ticket to another date and session that hasn’t already sold out, we will issue you with a refund. This must be exercised within 2 weeks afterthe cancelled event. In this instance, please contact us
for more information and make sure to include your ticket order number in your email.
Do you do NHS Staff Discount?
We’re proud to offer all NHS staff members a 20% discount on their individual ticket. To claim yours, please send a picture of your NHS staff identify badge to firstname.lastname@example.org
and you will be issued with a unique booking code to purchase your ticket from the Fever website. Please note, existing bookings cannot be discounted retroactively.
What is the difference between Standard and VIP Tickets?
Standard and VIP ticket information can be found here.
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from Google Play and Apple Store. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us here
Is the event Covid-19 safe?
To mitigate the risks associated with Covid-19, the Event Provider reserves the right to implement health restrictions in line with Government Guidelines, warnings or guidance at any time and communicate these to Visitors on the Event website and in person at the Event site. Visitors experiencing symptoms associated with Covid-19, or who have recently been in contact with a person experiencing symptoms, are asked not to attend the Event.
Are there any rules?
We reserve the right to remove you from the Event if you are in breach of the House Rules which are outlined in the email communications the buyer receives ahead of their visit and in the FAQs on the character website.
We do not tolerate bad behaviour towards other guests, cast or crew members. If you are in breach of these rules we reserve the right to remove you from the Event.
Can I take photos or record the experience?
Cameras, mobile phones, and other recording devices will be sealed in an opaque bag for the duration of your experience and must not be used. If you are seen to be using your device, it will be confiscated and returned at the end of your experience. If you need to use your mobile phone in an emergency, a member of staff will be able to advise you where you are able to do so.
Is there anything I shouldn’t bring?
Do not bring:
- Animals/Pets (service animals only)
- Audio recording devices
- Drugs and drug paraphernalia
- Professional cameras
- Promotional items/unauthorized solicitations/vendors (including flyers, samples giveaways)
- Selfie sticks/tripods
- Weapons of any kind (including replicas)
- Video cameras
Can I smoke or vape?
Smoking is not permitted within the venue. A smoking area will be available.